International Justice Mission

  • Limited Term Constituent Experience Representative

    Job Location US-DC
    Category
    Customer Service/Support
    Position Type
    Jobs | Temporary Full-Time
  • The Need

    IJM is seeking an energetic, detail-oriented individual to provide excellent customer service through constituent communication, donation processing, data entry, and data management. The successful candidate will be an effective problem-solver with experience in customer service, data entry, and data management in a fast-paced, professional environment and must maintain confidentiality of privileged and sensitive information.

     

    This position is based at IJM Headquarters in the Washington, DC area and reports to the Constituent Experience Manager.

     

    Responsibilities

    Constituent Communication and Follow Up

    • Strengthen constituent relationships by providing timely, professional responses to phone calls regarding donations, information updates and IJM partnership opportunities;
    • Cover 40-50% inbound phones; and
    • Maintain professional standards for the organization through thorough editing of written communication, strict adherence to deadlines, professional standards of email and telephone communication, and appropriate professional etiquette.

    Constituent Data Processing

    • Ensure accuracy of information in database including: updating contact information, assigning and maintaining codes, updating notes and actions, processing returned mail, and ensuring all connections/relationships are assigned.

    Donation Processing – when needed and as assigned

    • Maintain accurate financial records through accurate and timely processing of all donation information from check, credit card, IJM.org; and
    • Facilitate recurring donations via credit card and direct debit and follow-up with exceptions.

     

    Requirements

    Required Skills and Experience

    • Minimum of 6 months of professional experience;
    • Proven ability to provide professional customer service to a variety of constituents;
    • Bachelor’s degree;
    • Must be able to type a minimum of 50-60 words per minute;
    • Working knowledge of Microsoft Office;
    • Exceptional ability in written and oral communications; and
    • Demonstrated ability to manage and maintain accurate data; prior experience using Salesforce preferred.

    Critical Qualities

    • Mature orthodox Christian faith as defined by the Apostles’ Creed;
    • Meticulous attention to detail;
    • Adept at creative problem solving;
    • Disciplined with priorities;
    • Works well under stress;
    • Strong ethic of service; and
    • Sustained positive attitude.

     

     

    Please attach Resume, Cover Letter & Statement of Faith*

     

    *What is a statement of faith?
    A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

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