International Justice Mission

Office Operations Coordinator

Position Type
Jobs | Regular Full-Time

The Need

IJM is currently seeking an Office Operations Coordinator. This Office Operations Coordinator brings administrative professionalism in representing IJM externally and will provide excellent office support for our growing organization. The role will operate in a fast-paced office environment and to carry out multiple administrative tasks to completion with minimal oversight.


This position is based at IJM Headquarters in the Washington, DC area and reports to the Facilities Manager. 


Serve as Primary Point of Contact for IJM

  • Receive and direct all incoming phone calls to appropriate staff in a professionally courteous manner
  • Manage IJM’s general e-mail account, ensuring all constituents receive an accurate and timely response;
  • Greet and welcome guests to the office with a friendly, warm, and hospitable demeanor while maintaining IJM’s security protocols;
  • Receive and process all incoming mail and packages;
  • Train temporary receptionists and administrative staff on front desk coverage;
  • Actively stay apprised of IJM’s external messaging and communication guidelines; and
  • Routinely update the Front Desk Manual according to new practices and procedures, maintain the Front Desk tracking system and regularly audit front desk administrative resources.

Coordinate Day-to-Day Office Administration

  • Manage general inventory to ensure timely acquisition of office equipment, furniture and office supplies;
  • Expand and develop existing vendor relationships to find the best service providers for HQ security, shipping, maintenance, and other amenities;
  • Ensure office is kept clean, orderly and in good condition; coordinate office maintenance by submitting work requests to landlord or securing estimates from vendors; scheduling and overseeing repairs;
  • Develop new administrative resources and updated SharePoint site for HQ staff;
  • Oversee and improve mail processes to ensure cost-effective and efficient shipping methods for staff; and
  • Manage the team’s Internal Functions program by ensuring support requests are answered, scheduled, and completed.


  • Bachelor’s degree or equivalent combination of education and experience
  • Minimum of one-year experience providing office/administrative support in a fast-paced, professional environment;
  • Strong working knowledge of Microsoft Word, Excel, Outlook, and SharePoint; 
  • Superior administration skills, with proven ability to manage multiple projects and tasks simultaneously with minimal oversight;
  • Exceptional written and oral communications skills; 
  • Demonstrated ability to develop effective working relationships; and
  • Prior experience with automated phone systems preferred. 

Critical Qualities

  • Mature orthodox Christian faith as defined by the Apostles’ Creed;
  • Friendly, professional demeanor and composure under pressure;
  • Meticulous attention to detail and disciplined with priorities;
  • Self-starter with strong initiative and resilience;
  • Adept at creative problem solving;
  • Flexible; and
  • Desire to serve and passion for administrative work.


The Mission
The mission of International Justice Mission is to protect the poor from violence by rescuing victims, bringing the criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts.



Upload Resume, Cover Letter & Statement of Faith* in one document



*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.


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