International Justice Mission

Network Administrator

Category
Information Technology
Position Type
Jobs | Regular Full-Time

The Need

At International Justice Mission (IJM), we’re leading the fight against slavery and human trafficking. As the largest anti-slavery organization in the world, our mission is to protect the poor from violence by rescuing victims, bringing the criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts.

IJM has cast a vision for 2030 which involves mobilizing partnerships to scale our work of rescue and rehabilitation, expanding our global footprint, and leveraging data to effectively prove to the world that our model can end slavery. To accomplish this exciting vision, IJM has built an aggressive technology infrastructure and system transformation roadmap that will serve as the foundation for delivering that vision.

Motivated by God’s call to seek justice for the oppressed, we also believe that the way we work is as important as the results we achieve. We are a global community that cares for one another. We value joy and celebration in the midst of difficult work, and we seek to offer the best professional excellence to those we serve.

 

Who you are

  • You are a Christian, with a passion for leveraging technology to bring justice to the oppressed;
  • You are a professional, exhibiting integrity and a sustained positive attitude in all that you do;
  • You are a technology superhero and you have a passion for using your powers to make a positive impact on this world;
  • You are performance-driven, and understand what it takes to build and support a global network infrastructure; and
  • You are a team player with experience working with multiple teams and stakeholders to deliver technology solutions.

Responsibilities

Systems Architecture

  • Maintain, design and continually improve network architecture based on standard industry practices for both U.S.-based offices and Field Offices;
  • Maintain good documentation on infrastructure changes globally;
  • Implement standards-based changes and upgrades to networks globally;
  • Direct local field engineers in the physical installation and maintenance of existing and new network systems; and
  • Develop and implement network architecture for IJM’s use of cloud-based technology.

Network Management

  • Manage all network infrastructure including but not limited to Cisco and Fortinet firewalls, Cisco and Meraki switches, Meraki wireless, and global VPN infrastructure;
  • Work with Infrastructure and Facilities team to optimize A/V systems and conferencing equipment;
  • Provide support for telephony/Unified Communications systems, including collaboration with managed service providers;
  • Maintain global IP addressing scheme, assigning new subnets and managing standard IP allocations;
  • Work with Cyber Security team on defining and implementing security policies globally on all network systems;
  • In collaboration with Infrastructure team, maintain integrity of DHCP and DNS systems;
  • Troubleshoot connectivity issues including physical, Ethernet, IP and routing issues in conjunction with Global Support team;
  • Utilize scripts and network management tools including PRTG and New Relic for proactive monitoring and fast issue resolution;
  • Collaborate with Regional IS Engineers for ISP connection management; and
  • Report on network performance metrics and advise on changes to architecture.

Application Performance

  • Proactively monitor critical application performance using existing tools including PRTG and New Relic;
  • Collaborate with Infrastructure and Enterprise Systems teams to validate application performance issues and the role of the network on application latency; and
  • Advise GTS Leadership on network architecture changes to improve application performance metrics.

Requirements

Required Skills and Experience

  • Bachelor’s degree in Network Engineering, Computer and Systems Engineer or Computer Science or equivalent experience in hands-on network administration;
  • 3-5 years’ experience in hands-on network administration or network management;
  • CCNA with clear understanding of the OSI model;
  • Extensive knowledge of firewalls and security concepts, switch architecture, IP subnetting, TCP/UDP, DHCP and DNS;
  • Experience troubleshooting application performance issues with an end-to-end understanding in mind;
  • Experience with Fortinet, Cisco, and Meraki products and systems;
  • Comfortable operating within Cisco CLI, Linux, and other CLI based operating systems;
  • Experience with WAN optimization, virtualization and Cloud Infrastructure platforms (i.e. Azure, AWS); and
  • Experience in global network infrastructure projects.

 

Critical Qualities        

  • Mature orthodox Christian faith as defined by the Apostles’ Creed;
  • Ability to work collaboratively on a team and independently with administrative capacity and with minimal oversight;
  • Ability to effectively manage time according to both changing priorities both self-discovered and as directed;
  • Friendly, professional demeanor and composure under pressure;
  • Adept at creative problem solving; and
  • Sustained positive attitude.

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